Support Automation Workflow (SAW)
Identified recurring patterns in customer support tickets at CloudKeeper and built automation around them. Created EKS review questionnaires, upgrade scripts, DQI tracking sheets, and standardized customer-facing documentation. Impact: Reduced time spent on common EKS issues Standardized customer review and upgrade processes Built reusable scripts for multi-version EKS upgrades Created internal KB articles to reduce repeated questions Tools: Bash, Python, Kubernetes, EKS