Support Automation Workflow (SAW)

Identified recurring patterns in customer support tickets at CloudKeeper and built automation around them. Created EKS review questionnaires, upgrade scripts, DQI tracking sheets, and standardized customer-facing documentation. Impact: Reduced time spent on common EKS issues Standardized customer review and upgrade processes Built reusable scripts for multi-version EKS upgrades Created internal KB articles to reduce repeated questions Tools: Bash, Python, Kubernetes, EKS

July 1, 2025 · 1 min · Gourav Kumar Pandey

One-Click Customer Deployment System

At MicroTechnologies, built a reusable infrastructure deployment system using multi-module Terraform and CI/CD pipelines. New customer projects could be onboarded with a standardized setup that included networking, compute, container orchestration, monitoring, and security. What it covered: Multi-environment Terraform modules (dev, staging, production) ECS/EKS cluster setup with proper IAM, networking, and security groups Monitoring stack (Grafana, Prometheus, New Relic) CI/CD pipeline templates for GitHub Actions and Jenkins Tools: Terraform, Terragrunt, AWS, GitHub Actions, Jenkins ...

January 1, 2022 · 1 min · Gourav Kumar Pandey