Identified recurring patterns in customer support tickets at CloudKeeper and built automation around them. Created EKS review questionnaires, upgrade scripts, DQI tracking sheets, and standardized customer-facing documentation.
Impact:
- Reduced time spent on common EKS issues
- Standardized customer review and upgrade processes
- Built reusable scripts for multi-version EKS upgrades
- Created internal KB articles to reduce repeated questions
Tools: Bash, Python, Kubernetes, EKS